Customer Relationship Management Professional Certificate Course
The Customer Relationship Management (CRM) Certificate Program provides participants with …
What you'll learn
Understand the principles and importance of customer relationship management.
Learn strategies for customer acquisition, retention, and satisfaction.
Gain proficiency in using CRM tools and software.
Analyze customer data to make informed decisions.
Develop communication skills to handle customer interactions effectively.
Implement customer-centric strategies to drive business success.
Procurement and Contract Management Professional Certificate Course
The Professional Certificate Course in Procurement and Contract Management provides …
What you'll learn
Understand procurement management principles and their role in successful project execution.
Analyze and implement procurement cycles and methods.
Manage contracts effectively from initiation to closure.
Conduct spend analysis and optimize procurement processes through rebate and cost-saving strategies.
Master contract negotiation techniques and foster effective supplier relationships.
Apply knowledge of evergreen contracts to create sustainable and flexible business agreements.
