Customer Relationship Management Professional Certificate Course
The Customer Relationship Management (CRM) Certificate Program provides participants with …
What you'll learn
Understand the principles and importance of customer relationship management.
Learn strategies for customer acquisition, retention, and satisfaction.
Gain proficiency in using CRM tools and software.
Analyze customer data to make informed decisions.
Develop communication skills to handle customer interactions effectively.
Implement customer-centric strategies to drive business success.
Communication and Resource Mobolization for NGOs Professional Certificate Course
The Communication and Resource Mobilization Certificate Program equips participants with …
What you'll learn
Understand the principles and strategies of NGO communication and resource mobilization.
Develop communication plans that align with organizational goals and target audiences.
Create effective fundraising proposals and campaigns.
Build and manage relationships with donors, stakeholders, and communities.
Leverage digital tools for outreach and resource mobilization.
Monitor and evaluate communication and fundraising initiatives.
